About Us


Credit management teams and recovery specialists need expert specialised support.  We are fully geared to assist with reporting and debtor liaison to ensure that clients are able to minimise arrears and account for and recover funds.

We are an independent privately owned company founded in 1997 with an extensive field force of over one hundred accredited professional Field Agents, covering the length and breadth of the UK.

The staff at our administration centre in Fareham assist, support and manage the field force to ensure quality and reliability in everything we do.

We are proud to have provided services to most of the top banks and mortgage lenders in the UK, including LBG, HSBC, TSB, GE,  Barclays, Co-op, Yorkshire Building Society and many more.

nci treats customers exceedingly well and far beyond the standards that are often described as ‘fair’. nci’s clients are financial institutions and nci visits their customers on the basis of standing instructions, most commonly to deal with people who are about to or have previously borrowed money from banks. At all times, and in every respect, nci treats these customers fairly and at the same time, treats its own clients fairly. It is part of nci’s ethos to treat everyone fairly.

Our Mission

Our mission is to be the preferred provider of Specialised Field Services to Banks, Building Societies, Lending Institutions and Solicitors and to provide our Clients with the highest quality services and innovative solutions through the commitment of professional resources and the latest technology.

We are providers of specialised field services to banks, building societies, lending institutions and solicitors, including:


  • short term lending
  • document collection
  • process serving
  • tracing
  • other field services