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Finance Professional Show 2019

Earlier this month at the Finance Professional Show 2019 in Olympia London, Bridging & Commercial Magazine and bridging lender TABLDN teamed up to host an all-day podcast with key lenders, brokers and developers in the specialist...

Annual Partnership Awards 2019

We are thrilled and proud to have received an award this year at the Annual Partnership Awards 2019 in the category FIBA Professional Partner of the Year – Highly Commended. “FIBA are delighted to work with nci Resources as a Professional Partner, where they are...

The Evolution of NCI – James Green

I have worked at nci for 17 years, as a business we have just entered our 22nd year of trading and it is fair to say I have grown up with the company. I recall my interview, my computer skills were put to the test - confirmation that I knew how to use the Tab key on...

In-depth Customer Knowledge

At NCI, getting to know and understand our client’s customer is our main goal. After all, our field agency service was created for this exact reason, to meet face to face with those customers our clients cannot reach. For many, these loans are second nature and their...

Why would you need field services?

Referring to an article written by our CEO Adrian Bloomfield, “Lenders have found that it is vital to meet applicants to verify identity and to check the crucial details and unequivocal proof of deposit.” At NCI Resources Limited, over the years we have seen how...

Feedback – How NCI aids the lending process

Our number one priority at NCI is the satisfaction of our Clients. We aim to ensure we aid our Clients in the prevention of fraud through face to face identification, complete identity checks in a timely manner and offer further checks when necessary, such as follow...

In-depth Customer Knowledge

At NCI, getting to know and understand our client’s customer is our main goal. After all, our field agency service was created for this exact reason, to meet face to face with those customers our clients cannot reach.

For many, these loans are second nature and their ability to repay is clear. Yet, the fundamental need to understand the customer, their experience and plans for the project will always be necessary. Ultimately, the security isn’t the most relevant part of a loan application if their plan is concrete and their experience is clear to see.

It is normal for our agents to be able to gauge within a few minutes of meeting with the customer what level of experience they have and if the proposed plan is sound. Our agents will discuss the purpose of the loan in detail, confirm their exit strategy and their stake in the transaction. Engaging with the customer like this makes it clear what level of risk to the client the customer’s ability to repay might be.

Referring to an article written by Scott Marshall, Roma Finance…
‘He states that with there being many specialist lenders in the unregulated bridging space (who lend on a wide variety of credit profiles) this opens the door to business opportunities that usually wouldn’t be served by mainstream lenders. With this being more and more widely available, it highlights the need to be more prudent, by checking what previous issues the customer may have had and the current state of their financial position. Focussing specifically on the liquidity of their business if applicable to the specific customer.’

With our clients becoming more vigilant this in turn makes our business all the more important and sought after. You can’t put a price on due diligence or the prevention of fraud. With that in mind, instructing NCI to do the necessary checks is a cost that our client alongside their customer are more than happy to pay for to get ever closer to the most equal of protection.

At the end of the day, the customer is the most important person in this whole equation and getting to know them further to ensure they understand the loan they are taking out can’t be a bad thing.

To read more and find out Scott Marshall’s full take on this topic, follow this LINK and delve a little deeper into how remembering the importance of in-depth customer knowledge can only help not hinder your business.

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